Online Reservation System:
Software, database & hosting

The web host Bitpalace simplifies terminations in the course of improved consumer protection and shortens the notice periods for all services.

The already short contract terms and simple termination options at the web host Bitpalace have been further improved. The notice period for all services has been shortened to just four weeks at the end of the month (for contracts that can be terminated monthly) or the end of the term (for annual contracts). Bitpalace has added a very easy-to-use, short online form to the previous termination channels, letter, e-mail and ticket system. In practice, this makes terminating a contract easier for consumers than setting up a new contract, as fewer work steps are required. Bitpalace is thus taking into account a social trend towards more mobility and change.

The core product "Bitpalace Business Booster Webspace" can still be canceled on a monthly basis. Bitpalace is also sticking to the 100-day test period. Domain names and the small web space “Bitpalace ValueWebspace” can still be canceled annually.

Bitpalace does not see the provision of very simple, easily accessible termination options as a risk for the rapid loss of customers, but as a signal to its customers to be particularly consumer-friendly. Where other web hosts make it difficult for their customers to terminate contracts, Bitpalace creates transparency, clarity and easy access to the cancellation option.

An annual average sales growth of more than 15 percent over many years confirms the strategy. Giving consumers as much freedom as possible when choosing their web host and making it as easy as possible for them to get in, but also to get out of it, gives customers a better feeling of security and is rewarded by customers with long-term loyalty. They feel in good hands with Bitpalace.

Bitpalast GmbH
Sensburger Allee 27
D-14055 Berlin (Germany)

Interview partner: Peter Debik M.A.

 from New Zealand: +49 30 32 70 18 92
Fax from New Zealand +49 30 32 70 18 91

service@bitpalast.net

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